本日、先週末にあなたに言われた通り、Aについて点検しました。
（アタプター変換してテスト、背面のケースを開けてハンダのケープル点検）
しかし、問題は解消されず、不具合が生じたままです。
先ほどカスタマーから連絡があり、導入した3台全てが不具合が生じたことで、
全てを新たに交換して欲しいとの依頼が入りました。
私たちはその要求に従わざるを得ません。
新たにBを3台購入し、代わりにセットします。
AよりもB（カバーが予めセットされている）方が壊れる確率は低いでしょうか。
至急回答いただけますか。
評価
52
翻訳 / 英語
- 2021/09/13 12:43:24に投稿されました
Today, I inspected A as you told me to do in the end of last week.
(Test after adapter conversion, and solder cable inspection by opening the back case)
But the problem was not resolved yet, and it still has an error.
We got a request from our customer to exchange all of it to new one because there was an error with all of 3 machines they have installed.
We cannot help but follow their request.
We'll purchase B newly, and install instead of A.
Is the possibility of B(which is covered beforehand)'s breaking less than it of A?
Thank you in advance for your prompt reply.
(Test after adapter conversion, and solder cable inspection by opening the back case)
But the problem was not resolved yet, and it still has an error.
We got a request from our customer to exchange all of it to new one because there was an error with all of 3 machines they have installed.
We cannot help but follow their request.
We'll purchase B newly, and install instead of A.
Is the possibility of B(which is covered beforehand)'s breaking less than it of A?
Thank you in advance for your prompt reply.
評価
44
翻訳 / 英語
- 2021/09/13 12:39:13に投稿されました
Today, I checked A as you told me last weekend.
(Test by converting the attaptor, open the rear case and inspect the solder cable)
However, the problem is not solved and the problem remains.
I just received a call from a customer, and all of the three devices I installed had problems.
I received a request to replace everything.
We have no choice but to comply with that request.
I will purchase 3 units of B and set them instead.
Is the probability of breakage lower in B (the cover is set beforehand) than A?
Could you give me an answer as soon as possible?
(Test by converting the attaptor, open the rear case and inspect the solder cable)
However, the problem is not solved and the problem remains.
I just received a call from a customer, and all of the three devices I installed had problems.
I received a request to replace everything.
We have no choice but to comply with that request.
I will purchase 3 units of B and set them instead.
Is the probability of breakage lower in B (the cover is set beforehand) than A?
Could you give me an answer as soon as possible?
評価
50
翻訳 / 英語
- 2021/09/13 12:43:53に投稿されました
Today, as you told the last weekend, we inspected the 4.
(by testing changing the adapter, by checking the solder cable opening the case behind it)
However, the problem has not been solved, it remains as it is.
Just before, the customer contacted u, and saying the 3 of sent were in trouble, and want to exchange all of them.
We have to obey the claim.
We will purchase 3 of B, and set them for them instead.
Is B (the cover is set before) less possibility of breaking than B?
Please tell us right away.
(by testing changing the adapter, by checking the solder cable opening the case behind it)
However, the problem has not been solved, it remains as it is.
Just before, the customer contacted u, and saying the 3 of sent were in trouble, and want to exchange all of them.
We have to obey the claim.
We will purchase 3 of B, and set them for them instead.
Is B (the cover is set before) less possibility of breaking than B?
Please tell us right away.
評価
50
翻訳 / 英語
- 2021/09/13 12:45:15に投稿されました
I checked A today since you told me to do so last weekend.
(I changed and tested the adaptor, and also inspected the cable of solder by opening the case at the back.)
But I could not solve the problem, and the problem has still remained.
I received a message from customer a few minutes ago. He said as follows.
As all three that had been introduced had a problem, he wants me to change all of them.
We have to accept his request.
I will purchase three pieces of B, and set them.
Is B (the one cover is set) less likely to be broken than A?
Would you please answer me immediately?
(I changed and tested the adaptor, and also inspected the cable of solder by opening the case at the back.)
But I could not solve the problem, and the problem has still remained.
I received a message from customer a few minutes ago. He said as follows.
As all three that had been introduced had a problem, he wants me to change all of them.
We have to accept his request.
I will purchase three pieces of B, and set them.
Is B (the one cover is set) less likely to be broken than A?
Would you please answer me immediately?
評価
52
翻訳 / 英語
- 2021/09/13 12:44:32に投稿されました
The other day, I checked about A as you instructed last week.
(Check the cable where the soldering is made by opening the cover on the backside, following the test done with adapter conversion)
However, the problem is not solved yet.
We got a request from a customer as they need to change all because 3 of them are in trouble.
We were forced to accept the request.
Therefore, we bought 3 new sets and set them instead.
Do you think that there is less possibility to break down B(Cover has applied already) rather than A?
I need your urgent reply.
(Check the cable where the soldering is made by opening the cover on the backside, following the test done with adapter conversion)
However, the problem is not solved yet.
We got a request from a customer as they need to change all because 3 of them are in trouble.
We were forced to accept the request.
Therefore, we bought 3 new sets and set them instead.
Do you think that there is less possibility to break down B(Cover has applied already) rather than A?
I need your urgent reply.
