[Translation from Japanese to English ] So sorry to trouble you, but please send me the images of the whole shoes, th...

Original text

大変申し訳ございませんが、シューズ全体が分かる写真と問題のある部分の写真、送り状とボックスに記載されているアイテムナンバーの写真を送って下さい。メーカーに確認をして連絡させて頂きます。

Translation / English

So sorry to trouble you, but please send me the images of the whole shoes, the part where the issue was found, the invoice, and the item number on the box. I will confirm with the manufacturer and get back to you.

Translation / English

I am sorry but would you send me a photo of where the problem is, together with the whole view of the shoes. Also, I also need a photo of the system number that you find on a slip and box, please. I will be with you shortly when making a contact with the maker.