ご確認、ありがとうございました。半額の返金で手続きを進めさせていただきますため、しばらくお待ちいただけますと幸いです。
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顧客が勘違いで購入した商品ですが、食品のため返品を受け付けることが出来ません。
顧客と連絡を取り合い、半額の返金で合意しました。ただ、管理画面からは全額返金しか選択が出来ません。
半額の返金はどの様にすれば良いでしょうか。
ご確認、宜しくお願い致します。
評価
53
ネイティブ
翻訳 / 英語
- 2021/06/04 09:36:58に投稿されました
Thank you for your reply. We will proceed with the half price return, so please wait while the payment is being concluded.
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Although the product was mistakenly purchased by the customer, as it is a food product, we cannot accept returns.
Through contact with the customer, we have agreed upon a 50% payment return. However, on the management screen, I can only choose a full price return.
How can I do a half price return?
Thank you in advance for your reply.
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Although the product was mistakenly purchased by the customer, as it is a food product, we cannot accept returns.
Through contact with the customer, we have agreed upon a 50% payment return. However, on the management screen, I can only choose a full price return.
How can I do a half price return?
Thank you in advance for your reply.
評価
53
ネイティブ
翻訳 / 英語
- 2021/06/04 10:35:16に投稿されました
Thank you for your acknowledgement. We will proceed with refunding you half of the amount, so we will appreciate it greatly if you could wait a while.
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Although our customer purchased the product by mistake, we could not accept a return as it was a food item.
We contacted this customer and agreed upon a half-price refund. However, there was only the option for a full refund on the management portal.
How could we go about choosing a half-price refund?
Thank you for your kind attention to this matter.
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Although our customer purchased the product by mistake, we could not accept a return as it was a food item.
We contacted this customer and agreed upon a half-price refund. However, there was only the option for a full refund on the management portal.
How could we go about choosing a half-price refund?
Thank you for your kind attention to this matter.
