Hello! Before we look deeper into this issue, please, make sure you don't have unconfirmed withdrawals. If you did not receive your withdrawal - please, read the following: For each withdrawal we send e-mail with confirmation link. If you did not confirm it by now - please, do that and your withdrawal will be processed. Important! In order to confirm and initiate your withdrawal you need to be logged-in in a window where you opening this link. Otherwise it will not work. If link is not working for you - please, login first - then paste confirmation link exactly to address box of the browser window where you already logged in.
出金の都度、我々は確認用リンクを添えてメールをお送りしています。現時点でまだ確認が取れていない場合は進めて頂き、あなたの出金が処理されます。重要事項！あなたの出金を確認実行するためには、このリンクを開いたときに現れるウィンドウでログインする必要があり、それを行って頂かないと作動しません。リンクが作動しない場合は、まず最初にログインし既にログインして頂いている確認用リンクをブラウザウィンドウのアドレスボックスに貼り付けてください。
In case you do not have unconfirmed withdrawals - check your "Histroy" page: https://c-cex.com/?id=h and choose "Withdrawals" in "Show" menu. There has to be a record with transaction ID of your withdrawal. In case there is a record - withdrawal went fine. In case there is no record - please, write us back and we will do our best to fix this issue. Have a good day! Let us know if there is anything else we can help you with. Thanks!
