I'm so sorry to have kept you waiting. I'm sorry again that "item" haven't reached you yet though you willingly bought it. Then instead, I'm thinking of sending "item" via EMS. Would it be good for you?
I am so sorry to have you kept waiting. Its so regrettable that the item is not arrive yet. So im thinking i m going to resend it with EMS. Is this okay with you?
ありがとうございます。