ご連絡お待たせして、大変申し訳ありません。
ご注文いただいた商品が欠品であることが分かりました。
他のショップ等も探したのですが、入手することができませんでした。
全額返金か、代わりにこちらの商品をご用意いたしました。
すべて送料込みで20ドルで配送いたします（どれか一つを）。こちら代わりの商品を希望の場合は、差額の25ドルを返金し、発送いたします。
大変ご迷惑をおかけしました。
全額返金希望か、代わりの商品の発送をご希望か、ご連絡お待ちしております。
Rating
44
Translation / English
- Posted at 14 Mar 2016 at 22:44
I am very sorry for having kept you waiting for my reply.
It turned out that the item you had ordered is now out of stock.
I looked for them in other shops, but I could not find it.
So, I will be ready to refund in full, or to send this alternative items for you.
I am ready to send any of items (either one of them) for 20 dollars, including delivery fee. If you would like to have either of these alternative items, then I will refund the difference of the amount of money, 25 dollars, to you and I will ship the item you select.
I am very sorry for having bothered you.
I will wait for your message about your choice, whether you want full refund, or want to buy an alternative item.
It turned out that the item you had ordered is now out of stock.
I looked for them in other shops, but I could not find it.
So, I will be ready to refund in full, or to send this alternative items for you.
I am ready to send any of items (either one of them) for 20 dollars, including delivery fee. If you would like to have either of these alternative items, then I will refund the difference of the amount of money, 25 dollars, to you and I will ship the item you select.
I am very sorry for having bothered you.
I will wait for your message about your choice, whether you want full refund, or want to buy an alternative item.
Rating
52
Translation / English
- Posted at 14 Mar 2016 at 22:54
Sorry to kept you waiting for my responce.
I have found that what you have ordered is out of our stock.
I have searched other shops for it but was unable to obtain it.
I would like to refund your payment or please accept the goods that I prepared instead as shown here.
I will deliver one of them for $20 including delivery chareges. If you prefer to obtain one of them, I will refund $25 what is the difference between your previous order and deliver your choice to you.
I am very sorry for the inconvenience caused.
Please let me know your preference to have the full refund or to have one of the alternative goods.
I have found that what you have ordered is out of our stock.
I have searched other shops for it but was unable to obtain it.
I would like to refund your payment or please accept the goods that I prepared instead as shown here.
I will deliver one of them for $20 including delivery chareges. If you prefer to obtain one of them, I will refund $25 what is the difference between your previous order and deliver your choice to you.
I am very sorry for the inconvenience caused.
Please let me know your preference to have the full refund or to have one of the alternative goods.
