申し訳ございませんが修理は無理です。
修理に対応できる者もおりません。
本体に手を加える作業は購入者に指示すべきではありません。
検品を怠った御社に責任があります。
お客様の元に商品があるので物理的に対応できません。
お客様を待たせているので至急替えの本体を送ってください。
交換に対応できないのであればクレームとして申請します。
Rating
50
Translation / English
- Posted at 09 Oct 2014 at 16:25
We are sorry to tell you that we cannot repair it.
We have no one who can repair it here.
You should not indicate the purchaser the work that is added to it.
The responsibility stays with you who failed to inspect it.
As the customer has the item, we cannot work on it.
As the customer has been waiting, please send the replacement immediately.
If you cannot exchange it, we will file it as a claim.
We have no one who can repair it here.
You should not indicate the purchaser the work that is added to it.
The responsibility stays with you who failed to inspect it.
As the customer has the item, we cannot work on it.
As the customer has been waiting, please send the replacement immediately.
If you cannot exchange it, we will file it as a claim.
Rating
52
Translation / English
- Posted at 09 Oct 2014 at 16:18
I'm very sorry but we cannot repair the machine.
There's no one who are capable of doing that either.
You're not supposed to ask a purchaser to do any inspection, and I think it's your responsible for not doing proper checking.
Physically, it is impossible to do what you asked for since the machine is on client's site.
We're keeping our client waiting, so please send the replacement as soon as possible.
If you cannot offer the replacement, I would officially file a complaint.
There's no one who are capable of doing that either.
You're not supposed to ask a purchaser to do any inspection, and I think it's your responsible for not doing proper checking.
Physically, it is impossible to do what you asked for since the machine is on client's site.
We're keeping our client waiting, so please send the replacement as soon as possible.
If you cannot offer the replacement, I would officially file a complaint.
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
52
Translation / English
- Posted at 09 Oct 2014 at 16:44
I'm afraid but it is impossibe to repair it.
Nobody of us can repair it.
You shouldn't instruct a purchaser to do fixing inside the body.
You company are responsible to this matter, because you neglected inspection.
We can't cope with this matter because the product is in the customer's hand.
We are making the customer wait now, so send a substitute product to the customer right now,please.
If you don't agree exchaging the product, we will claim for damages.
Nobody of us can repair it.
You shouldn't instruct a purchaser to do fixing inside the body.
You company are responsible to this matter, because you neglected inspection.
We can't cope with this matter because the product is in the customer's hand.
We are making the customer wait now, so send a substitute product to the customer right now,please.
If you don't agree exchaging the product, we will claim for damages.
