[Translation from Japanese to English ] I would like to issue a refund as soon as possible, but my PayPal account was...

Original text

私は当件に関してすぐにでも返金したいのですが
paypalで21日ロックがかかり返金出来ない状態にあります。

paypalに確認しました所、ebay様側の設定のようです。

ロックが解除されればすぐにでも返金出来ます。

私もすごく困っています。

私はebayで生計を立てており、誠心誠意取り組んでおります。

この設定を解除して頂けませんか？

私はしっかりお客様のクレームもebay様のポリシー通り対応しています。

今回のお客様にもご迷惑をお掛けしてします。

どうか、助けてください。

お願いします。

Translation / English

I would like to issue a refund as soon as possible, but my PayPal account was locked on the 21th, so I can't refund at this moment.
When I contacted PayPal, I was told that it was due to the setting by eBay.
If you unlock my account, I can issue a refund right away.
This is a serious problem for me.
I make a living through eBay and do my best to serve my customers.
Could you please remove this setting?
I always respond to customer claims following eBay's policy.
I am causing this client inconvenience.
Please help.
Thank you in advance.

Translation / English

Regarding this case, I want to refund your money as soon as possible, but I cannnot do so because Paypal locked my account on the 21st.

When I contacted Paypal, they told me that ebay locked my account.

When it is unlocked, I can refund your money right away.

I am also troubled with this since the ebay sales are my main income, but I am working to resolve this issue for you.

Could you unlock this setting on ebay?

I am trying to resolve this issue based on the ebay policy.

I am so sorry that you have to go through this trouble.

Please help us.

Thank you.