販売復権のお願い
私は購入者が残した全ての評価、コメントを読みました。
反省点を確認して今後の改善策について以下の行動をとります。
①A-to－Z補償請求
関税についての不満が多いです。
関税については連絡を頂いてからすぐに関税分を全額返金して
対応していますが問題は事前に関税がかかった場合は『全額関税が返金される』ということが明記されていないことです。今後は商品発送時にメールで関税の対応についてメールして、お客の満足度を上げていきます。
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
44
Translation / English
- Posted at 13 Feb 2014 at 00:23
Request for restoring seller privileges
I have read all comments left by buyers. I will take the following actions to improve my performance in the future.
1. A to Z warranty
There are many complaints regarding customs duties.
I always reimburse customs duties after receiving a notice, but the problem is that customers do not know that they will get back customs duties. I will explain that to customers when I ship their items in order to increase their satisfaction.
I have read all comments left by buyers. I will take the following actions to improve my performance in the future.
1. A to Z warranty
There are many complaints regarding customs duties.
I always reimburse customs duties after receiving a notice, but the problem is that customers do not know that they will get back customs duties. I will explain that to customers when I ship their items in order to increase their satisfaction.
Rating
52
Translation / English
- Posted at 13 Feb 2014 at 00:19
Request for sales reinstatement
I have read all the evaluations and comments left by the buyer.
Upon confirming the points for reflection, the following actions would be done as a future improvement.
1. A-to-Z compensation request
There are a lot of dissatisfaction on tariffs.
Although immediate refund of the full amount is done upon receiving the communication regarding on tariffs,
the problem is that if tariffs would be applied beforehand, "the full tariff amount would be refunded" was not specified.
So a mail would be sent with regards to the tariff when shipping a product in the future to increase the clients' satisfaction.
I have read all the evaluations and comments left by the buyer.
Upon confirming the points for reflection, the following actions would be done as a future improvement.
1. A-to-Z compensation request
There are a lot of dissatisfaction on tariffs.
Although immediate refund of the full amount is done upon receiving the communication regarding on tariffs,
the problem is that if tariffs would be applied beforehand, "the full tariff amount would be refunded" was not specified.
So a mail would be sent with regards to the tariff when shipping a product in the future to increase the clients' satisfaction.
Rating
52
Translation / English
- Posted at 13 Feb 2014 at 00:24
The request of restoring right for selling
I have read all of the reviews and comments the buyers left.
I will take the following action for the betterment plan, confirming the reflection points.
1. A-to-Z compensation request
Many buyers are unsatisfied with custom duty.
As for the custom duty, I refund the money equivalent to whole tax as soon as I get noticed, but the problem is that there is no statement like “all of the custom duty is reimbursed” when the custom duty was imposed to the items in advance. I will email to the buyer about the deal with custom duty when shipping, which leads to improve the buyers’ satisfaction in the future.
I have read all of the reviews and comments the buyers left.
I will take the following action for the betterment plan, confirming the reflection points.
1. A-to-Z compensation request
Many buyers are unsatisfied with custom duty.
As for the custom duty, I refund the money equivalent to whole tax as soon as I get noticed, but the problem is that there is no statement like “all of the custom duty is reimbursed” when the custom duty was imposed to the items in advance. I will email to the buyer about the deal with custom duty when shipping, which leads to improve the buyers’ satisfaction in the future.
②商品発送遅延について
商品発送の作業人を1人から3人へ増やしました。
これにより作業効率、作業スピードがアップしました。
これにより商品発送の遅延を解消しました。
今後はＦＢＡへの商品納品を実施予定です。
更なる売り上げ工場を目指します。
Rating
52
Translation / English
- Posted at 13 Feb 2014 at 00:16
2. About the late shipment of the items.
We increased the number of the workers for shipment from 1 to 3.
For this, the speed and efficiency of the procedure has improved.
That has solved the late shipment of the items.
We are planning to deliver the items to FBA in the future.
We aim at the further sale.
We increased the number of the workers for shipment from 1 to 3.
For this, the speed and efficiency of the procedure has improved.
That has solved the late shipment of the items.
We are planning to deliver the items to FBA in the future.
We aim at the further sale.
★★★★☆ 4.0/1
Rating
53
Translation / English
- Posted at 13 Feb 2014 at 00:16
2. Concerning late shipping
We increased the number of people working in item sending from one to three.
Due to this, our efficiency and speed increased.
Thanks to this, we were able to resolve the problem of late delivery.
In the future, we're planning to implement sending items to FBA.
We're aiming to increase our sales even more.
We increased the number of people working in item sending from one to three.
Due to this, our efficiency and speed increased.
Thanks to this, we were able to resolve the problem of late delivery.
In the future, we're planning to implement sending items to FBA.
We're aiming to increase our sales even more.
