[日本語から英語への翻訳依頼] 運送会社に問い合わせ連絡がきました。 商品が紛失している可能性が高いようです。 返金か同じ商品を再送するかどちらかで 対応させて頂こうと思っております...

Original text

運送会社に問い合わせ連絡がきました。

商品が紛失している可能性が高いようです。

返金か同じ商品を再送するかどちらかで
対応させて頂こうと思っております。

いかが致しますか？

翻訳 / 英語

We have received your message regarding your items. There is a great possibility that they are lost. We're considering to take care of this problem by full refund or by resending the same items.

What would you like us to do?

翻訳 / 英語

The shipping company just replied our inquiry about the goods.

I was told that probably the goods has already been lost.

We could resend a same product or refund you.

Please let us know your decision.

翻訳 / 英語

We have received a reply from the shipping company to our inquiry.

There is high possibility that the product is missing during the shipment.

Therefore, we would like to treat with this trouble by maing refund or sending the same product to you.

Please advise which is preferable for you.