ご注文して頂いた商品を確認した所、在庫切れしておりました。私たちは店舗でも販売しているのですが、受注システムの在庫管理にタイムラグがあり、実際には在庫切れしていたにも関わらずご注文できる状態になっていたようです。せっかくご注文頂きましたのに誠に申し訳ございません。
入荷予定につきましても未定の為、恐れ入りますがこの度のご注文をキャンセルして頂けますでしょうか？この度はせっかくご注文頂きましたのにご期待に添えず申し訳ございませんでした。今後ともどうぞよろしくお願いいたします。
Rating
52
Translation / English
- Posted at 09 Mar 2013 at 10:46
I found that the item you ordered is out of stock as I have confirmed. We also sell it in our shop, and the Inventory management of the ordering system caused time lag, and the item was available although it was actually out of stock. We are terribly sorry that we cannot serve you in spite of you order.
We are also unsure about the schedule for restocking, we are afraid but would like to ask you kindly to cancel this order this time.
We sincerely apologize that we couldn't meet your demand for this order.
We look forward to your order in the future.
We are also unsure about the schedule for restocking, we are afraid but would like to ask you kindly to cancel this order this time.
We sincerely apologize that we couldn't meet your demand for this order.
We look forward to your order in the future.
Rating
63
Translation / English
- Posted at 09 Mar 2013 at 10:29
We checked the product that you have ordered and found that it to be out of stock. We also sell our products at our physical store and there was a time lag in the inventory management by the ordering system, which caused it to accept orders even though the product was not in stock. We deeply apologize for not being able to fill your order.
Unfortunately, we are still not certain when the product will arrive next time. Therefore, may we ask you to submit a cancel request for this order? We are very sorry for not being able to meet your expectations. We sincerely wish to be able to serve you again in the future.
Unfortunately, we are still not certain when the product will arrive next time. Therefore, may we ask you to submit a cancel request for this order? We are very sorry for not being able to meet your expectations. We sincerely wish to be able to serve you again in the future.
Rating
60
Translation / English
- Posted at 09 Mar 2013 at 10:51
After we checked the item you ordered, it was out of stock. We're also selling the same item at our different stores. Our ordering system works with all stock information with other stores. So when you ordered this item, our other store had it so it was ordered accidentally. We apologize for any inconvenience if may cause you.
We haven't set next delivery date for our store of this item. So would you please cancel this order? We really apologize that we're not able to meet your needs for your order this time. Thank you for your understanding and we look forward to your business in the future.
We haven't set next delivery date for our store of this item. So would you please cancel this order? We really apologize that we're not able to meet your needs for your order this time. Thank you for your understanding and we look forward to your business in the future.
all stock information は、all stocking informationに変更してください。よろしくお願いします。