この度はご迷惑をおかけいたしまして誠に申し訳ございません。
梱包時もしくは配送のトラブルが原因かと思われます。
すぐに全額返金もしくは正しい商品を送付させて頂きますので、オーダー履歴よりこちらに
ご連絡を頂けますでしょうか？お手数をおかけいたしますが何卒宜しくお願いします。
I humbly apologize to you for the trouble you have experienced this time.
The trouble at either packing or delivery seems to be to blame. I would like to either get the whole amount of the price refunded to you or reship a new copy of the same item right away, so could I ask you to contact me via the information of your order history?
I am sorry for the trouble you will take to contact me and appreciate your understanding. Thank you very much.
