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Why is it that the manufacturer sometimes charges for the warehouse cost, and sometimes not, depending on the product? Normal contract conditions would not require the customer to bear the cost of shipping from the warehouse to the airport, or to be responsible for shipping procedures, would they? I understand that your company will not earn much profit on the transaction this time. However, for the purpose of paving the way for the next order, would you kindly consider granting the customer’s requests, just for this current order? This customer makes large orders, pays quickly, and doesn’t complain. They are very easy to do business with.