一昨日、「WRAP」を購入した客からクレームが来た。「リモコンが作動しない」というクレームです。商品が手元にあり、作動チェックしたが、2個のリモコンともに作動しない。。請求書番号PO#010416の製品です。これで2週連続してクレームが来た。20分の１の確率、5%の確率で不良品が発生する。中国製なら許されるが、米国製では許されない数字です。日本では不良品を忌み嫌います。私の店の信頼はがた落ちです。もっとあなた方は生産管理を努力すべきです。これ以上の不良品は勘弁してほしい。
Two days ago, I received a complains from a buyer of "Wrap." The complains was that remote controllers did not work. I have two of them with me now and they really do not work when I checked if they would be activated. They are items with PO#010416. I have receive the same complains during this two consecutive weeks. We have the defected products one in twenty that is with 5% of probability. If they were made in China it would be permissive but they are made in USA and this odd could not be let go. Japanese hate defected products. The credibility of my shop is going down significantly. You must do much better job on quality assurance. We will not take this kind of defect any more.
