私達は間違いなく新品、未開封の商品を発送しています。日本で検品済みです。
ただし、私達の商品に問題があれば、すぐに返金致します。
配達中の事故の可能性があるので、あなたの国の配送会社にクレームを言います。証拠の写真を撮る事は可能ですか？
宜しくお願いします。
For sure we ship brand-new, unopened items and inspections are done in Japan. having said that, if there's any issue on our items, we refund immediately. Since it may be a damage in transit, we are making a complaint to the shipper in your country. Would it be possible for you to take some photos of the item as an evidence?
Thank you for your cooperation in advance.
