Conyac で依頼された翻訳結果を公開

4. Points to requesting Amazon to provide solutions;
For two orders, we cannot ship the items until we receive the replies from buyers.
What is correspondence for the buyers who do not reply to our email?
What is the action we shall take when returns are arisen?
Can Amazon compensate damage due to the issuance of refund?

5. Countermeasure to prevent recurrence of the same incident
We impose thorough verification of our listings to prevent the recurrence of such incident in the future.

6. Final request
We are putting our best efforts to resolve this incident.
Since any claims arisen from this incident have not been our responsibility, I would like to request Amazon to take appropriate action(s) to prevent the deterioration of our evaluation.