この度は御社及びバイヤーに多大なご迷惑をお掛けして大変申し訳ありませんでした。私は御社の基準値である注文不良率（ODR）を1％以下に抑えることができませんでした。深くお詫び申し上げます。
問題は Negative Feedback Rate 及び Filed A-to-z Claim Rateの発生でバイヤーの満足度を低下させたことが原因です。
●月●日現在までの注ついての処理は全て完了しております。
販売計画と致しまして今まで発生したNegative Feedback Rate
We are truly sorry for giving a severe trouble to your buyers.
We could no achieve to maintain the order defect rate (ODR) at less than 1% as stipulated in your policy. We deeply apologize about it.
The issues were decreasing the buyers’ satisfaction by increasing the negative feedback rate and the filed A-to-Z claim rate.
We have already completed our necessary counter actions stated in the “Note” as of ●月●日.
及び Filed A-to-z Claim Rateの問題案件への対応、
問題が発生した原因、問題の再発防止策について全案件ご回答させて頂きますのでご確認よろしくお願い致します。
以上になりますが今後は御社のOrder Defect Rateの基準値を下回らぬよう日々精進して業務に取り組んでいきます。また、顧客満足度を上げ、売上増に全力で挑戦していきます。
私は販売の許可を頂けることを遠い日本から心より祈っております。
どうぞよろしくお願い致します。あなたに幸運がありますように。
Counter actions for decreasing the Negative Feedback rate and Filed A-to-Z Rate imported into our sales plan from now on.
I would like to request your confirmation on our analysis of the causes and the countermeasure(s) we are going to take for the issues we have caused before.
Above are our analysis and countermeasure(s) on the issue, and we will strive to pursue for not making our Order Defect Rate below the standard set out by your policy every day in the future.
In addition, we put our best efforts to improve the customers’ satisfaction and sale. We pray that you could lift the suspension imposed on us from far country Japan.
We really hope if you could take prompt review of our improvement plan and list the suspension.
May God bless your continuous prosperity
