Conyac で依頼された翻訳結果を公開

We feel very sorry to hear that the item you received is damaged.
We have applied the compensation to the post office a while ago.
As they will contact you in later date, please keep the damaged item, packing materials and a box as they have been.
In addition, if it is possible, you may contact to a nearest post office to get the compensation earlier.
The item can be repaired in Japan, but it may be better to repair it in America when considering the time and the expenses.
If the post office accepts the request for compensation, we will shoulder the repair charge.
To avoid the recurrence of this incident, we will pack three items you ordered the other day with great care for shipping.