Conyac で依頼された翻訳結果を公開

Two years ago, I returned an item to a different seller as you requested. I put reference number to the place you requested two years ago, just like you are asking now. The item reached the seller after a few days. However, they didn't refund me the money. I lost the item and couldn't get a refund. It was a double loss. Since I experienced that, I'm worried that the same thing from last time will happen again. I sent you an confirmation email about it, but I haven't received any response. I can't return the item if I don't get a response.