basenjishiro — Translations

商品が届いていないという事で返金しましたが、郵便局で調べたら配達済みだそうです
。証拠の書類もあります。メキシコ国内での荷物追跡は出来ないそうですが、配達完了の報告は郵便局より受けています。ebayへも報告します。Pay Palから請求書をお送りしました。早急に支払いをお願いします。

Because you mentioned that you had never received the package, I refunded you, but the post office said that the delivery was completed. We have a delivery record as well. It seems that you cannot track a package within Mexico, but the post office confirmed that it was delivered. I will report to eBay about this case. I also sent you a new invoice, so please pay as soon as possible.

この商品はアマゾンで新品として販売されましたが、お客さんから返品された商品です。
返品理由は、"Product is not as described on website"でした。
アマゾンの倉庫にあるので状態は確認できませんが、おそらく、使用には問題ないと思われます。

もちろん、こちらの商品は日本製の本物です。お客さんがなぜ返品したのかは詳しくは分かりません。
以上、ご理解いただき、入札をお願いします。

This product was originally sold as new on Amazon, but the customer returned it to us.
The customer said, "Product is not as described on website."
It is still sitting in the warehouse of Amazon, so I cannot confirm it in person, but there is probably nothing wrong with the product itself.

I can say that this is a real product made in Japan, so I cannot think of anything else that caused the customer to return it.
If you are ok with it, please bid. Thanks.

ご連絡が遅くなり申し訳ありません。私は昨日（日本時間の昨晩、今からおよそ12時間前）、あなたの荷物の状況について発送した郵便局へ問い合わせました。結果は番号エラーで原因を確認しているとのことでした。
まだ正式な回答は得られていませんが、おそらく発送郵便局のミスで、本来荷物は順調に運ばれているのに番号の反映が遅れているか、発送局で滞留してしまっているかの、どちらかだと考えられます。本日中には一度状況の確認ができる予定ですので、申し訳ありませんが再度連絡しますまでお待ち頂けますか？

I apologize for my slow reply. Yesterday (last night in Japan, which is about twelve hours ago) I contacted the post office regarding the package I shipped to you. They seem to have a problem in their system, and they are still investigating it. I have not heard anything from them yet, but I am assuming that the package was shipped properly and left the post office, but the system is not recognizing the tracking number assigned to it. Or the package may possibly be still at the post office for some reason. They are supposed to contact me regarding this today, so as soon as I hear from them I will contact you immediately. Thank you.