Translator Reviews ( Japanese → English )

Japanese

まず配送と連絡が遅れた事は真摯にお詫びします。しかし私は約束通り新しい追跡番号を提供しており、Aの追跡情報からもそれを確認することが出来ます。現在商品は米国税関で止まったままになっています。
通常5日程度で届く筈が滞留しており、輸送業者の責任で対応すべき事案の為現在調査依頼しております。
過去の例から推測すると、荷物の所在が分かった場合は配達まで3日程度、破損紛失等問題があった場合はさらに時間を要します。なおBの件は異存ありません。そちらで確認可能な範囲で追跡をお願いします。

English

First I apologize that the delivery and the report was late. However, I have provided the new tracking number as I promised, and you can confirm it from the tracking information of A. The product is currently being kept at the U.S. customs.
It is supported to be delivered in about five days but the delivery has been stopped. Since this issue should be handled by the carrier with its responsibility, we have requested it to investigate.
According to an example in the past, it takes about three days if the product was found, and it takes further if the product is damaged or lost. I am totally agree about B. Please track it as far as you can.