Translator Reviews ( Japanese → English )

Japanese

私はクレームについて確認をしたい。この取引は商品発送後追跡番号を登録したが、何等かの手違いで日本郵便で登録が正しく反映されず、発送した商品が破損を理由に返送されたケースです。私はこの商品と同じ物を再度発送し番号をBへ登録しましたが、未だ登録が反映されません。この件につきお客様から質問を受け、私はうっかり返信をしたものと勘違いしC裁定となってしまいました。再発送した商品は現在輸送中です。この場合私のC裁定はどのような結果になると予想されますか？解決のため私は今何が出来ますか？

English

I want to check the claim. This is a case where tracking number was registered after sending but the registration was not reflected correctly at Japan Post, and then the item sent was returned by reason that it was damaged.
I sent the same item as this one again and registered the tracking number at B, but the registration has not been reflected yet. I received a question from the customer about this, and foolishly misunderstood that I had replied.
As a result of which, it was decided to be C. The item I sent again is being transported. What will be the result of my C in this case? What can I do to solve it now?

Reviews ( 1 )

bluejeans71 rated this translation result as ★★★ 10 Mar 2018 at 09:00

original
I want to check the claim. This is a case where tracking number was registered after sending but the registration was not reflected correctly at Japan Post, and then the item sent was returned by reason that it was damaged.
I sent the same item as this one again and registered the tracking number at B, but the registration has not been reflected yet. I received a question from the customer about this, and foolishly misunderstood that I had replied.
As a result of which, it was decided to be C. The item I sent again is being transported. What will be the result of my C in this case? What can I do to solve it now?

corrected
I want to check the complaint. This is a case where a tracking number was registered after being sent but the registration was not reflected correctly at Japan Post, and then the item sent was returned by reason that it was damaged.
I sent a copy of the same item again and registered the tracking number at B, but the registration has not been reflected yet. I received a question from the customer about this, and foolishly misunderstood that I had replied.
As a result of which, it was decided to be C. The item I sent again is being transported. What will be the result of my C in this case? What can I do to solve it now?