Translator Reviews ( English → Japanese )
Rating: 44 / 0 Reviews / 09 Feb 2012 at 15:54
CHAPTER 31-4
Specific reward
A restaurant well known for its food and its service had a program of honoring the employee of the month. Management would reward employees who went above and beyond the call of duty in offering service by naming one employee every month; the employee's name was inscribed on a plaque that hung in the foyer of the building. Nearly every employee strove to get the name on the plaque. At the end of each year, the person who had been mentioned most often got to keep the plaque permanently.
Obviously, it is easier to create an incentive when you have clear, concrete goals for each job, such as doing whatever it take; to make a customer happy.
31-4章
特定の報酬
その食事とサービスで良く知られているレストランは、月間従業員に報酬を付与するプログラムがあった。
経営陣は、毎月1人の従業員の名前をあげる事;従業員の名前が建物のロビーに吊るされる飾り板に刻まれることによって、サービスを提供する事においての任務の要求を越えた従業員を表彰する。毎年の終わり、もっとも頻繁に名前を挙げられていた人物は、永久に飾り板に記される。
明らかに、あなたがお客様を幸せにするために全力を尽くすような、それぞれの仕事の明確で具体的なゴールがある時、動機を作る事が簡単である。