Translator Reviews ( Japanese → English )

Additional info: 原文に忠実でなくとも、意訳していただいて構いません。

Japanese

商品が破損して到着したとのことご迷惑をおかけし大変恐縮です。まずは破損状況が分かる写真を送って下さい。ご連絡頂いた内容から輸送途中に破損した可能性があります。また商品製造元に責任があるケースも考えられます。なお輸送中破損の場合保険により補償が受けられるため、荷物を包装した梱包材、箱等は、全て捨てずにそのまま保管して下さい。これら条件が揃わないと、補償が受けられなくなりますのでご注意下さい。何れにせよ対応にご満足頂ける様努力します。お手数ですが写真と梱包材保管にご協力ください。

English

I apologize for the inconvenience caused with the damaged merchandise you received. First, please send me the picture with the condition of the damage I can see. There is a chance, from the details of your report, that the merchandise has been damaged during transportation. Another case may be that the blame can be taken by the manufacturer of the product, too. Also, in the case of damage during transportation, the merchandise will not be subject to the warranty coverage, so please be sure to keep the packing materials, boxes, and everything without disposal. Without these conditions being met, you won't be able to claim for the damage.
Regardless, I will do my best to meet your expectation to handle this matter. Sorry for the trouble, but thank you for your cooperation regarding the picture and keeping the package materials.