Notice of Conyac Termination

Translator Reviews ( Japanese → English )

Rating: 50 / 0 Reviews / 07 Oct 2014 at 09:20

marini
marini 50
Japanese

お問合わせありがとうございます。
返品の件畏まりました。

通常ですと、お客様の送料ご負担で日本まで商品を送り返していただくのですが、送料がとても高額となってしまいます
お客様にこの高額な送料をご負担いただくのは、大変申し訳ないので全額返金(送料・手数料を除く商品代金を返金)をさせていただきます
届いている商品につきましては、ご友人かご家族、知り合いの方で着用できそうな方にプレゼントしていただければ幸いです
日本製の衣類の良さがいろいろな人に知って頂ければと思います
ありがとうございました

English

Thank you for your inquiry.
I understand you want to return the goods you purchased.

Usually we ask customers to send back the goods to Japan and cover shipping expenses for that, however it would be very expensive.
We feel it's not appropriate that you cover such expensive cost, therefore we will refund the full amount of money which is for the cost of goods excluding shipping expenses and charge for service.
In terms of the goods you received, we are happy if you can give it someone of your family or friends who can wear it so that wide range of people can recognize the good quality of Japanese products.
Thank you.

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