Translator Reviews ( Japanese → English )

Additional info: アマゾン米国カスタマーへの問い合わせ

Japanese

アマゾン側の表記ミスで商品名違い、クレームになております。

アマゾン米国の商品名が４個パックになっています。
アマゾン日本ではこの商品は１個です。

こちらとしましても表記に気付けなかったミスがございまが、
この件に関して私の方に非はないことと思いますので、
クレーム等でアカウント評価が下がることのないよう対応して頂きたく思います。

現在、既に送ったお客様や、注文が入っている方へ返品・返金を対応しており、
お客様はもちろん、私も大変迷惑がかかっています。

至急、対応お願いします。

English

Because of the differences of description at Amazon, we got some complains.

At Amazon USA, the product is in a pack of four.
At Amazon Japan, it is by itself.

Our mistake was we did not find the difference of the description.
We believe we did our best,
please understand and please don't rank down as the result of this.

Currently we are dealing with the customers whom we shipped already, and explaining to other customers who ordered, as well as refund. Not only our customers but also we ourselves are taking inconvenience.

Please fix the situation as soon as possible.

Reviews ( 1 )

acdcasic rated this translation result as ★★ 12 Aug 2014 at 00:33

original
Because of the differences of description at Amazon, we got some complains.

At Amazon USA, the product is in a pack of four.↵
At Amazon Japan, it is by itself.

Our mistake was we did not find the difference of the description.↵
We believe we did our best,↵
please understand and please don't rank down as the result of this.

Currently we are dealing with the customers whom we shipped already, and explaining to other customers who ordered, as well as refund. Not only our customers but also we ourselves are taking inconvenience.

Please fix the situation as soon as possible.

corrected
Because of a wrong item description on Amazon, we got some complaints.

On Amazon USA, the product is described as four in one package while it actually is single package as described on Amazon Japan.

We should have taken care of the item description, but we are sure it's none of our faults. Please take care of this issue on your end and make sure it won't hurt our ratings.

Currently we are dealing with the customers whom we shipped already, and explaining to other customers who ordered, as well as refund. Not only our customers but also we ourselves are taking inconvenience.

Please fix the situation as soon as possible.

Criticalなものは以下です。
difference -> wrong
at Amazon -> on Amazon
Amazon US の商品説明が間違っていることの記載がないこと
rank -> rate

[mikang]

レビューと解説をありがとうございます。これからもよろしくお願いいたします。