Translator Reviews ( Japanese → English )

Additional info: アマゾン米国カスタマーへの問い合わせ

Japanese

アマゾン側の表記ミスで商品名違い、クレームになております。

アマゾン米国の商品名が４個パックになっています。
アマゾン日本ではこの商品は１個です。

こちらとしましても表記に気付けなかったミスがございまが、
この件に関して私の方に非はないことと思いますので、
クレーム等でアカウント評価が下がることのないよう対応して頂きたく思います。

現在、既に送ったお客様や、注文が入っている方へ返品・返金を対応しており、
お客様はもちろん、私も大変迷惑がかかっています。

至急、対応お願いします。

English

We are getting claims, because there was error in product-name on Amazon end.

In Amazon US, the product title is 4-in-one set, but in Amazon JP, this product is distributed as one.

We have also responsibility that we didn’t notice for wrong title, however regards to this circumstance, I think we are not supposed to be blamed.
Therefore, we want you to cope with this so that our account valuation wouldn’t get fall with customer’s claim etc.

Currently, we are coping with customers to whom we already shipped, or those who ordered the article, like returning, paying back.
We are having very hard time, of course those customers too.

We want you to deal with this promptly.

Reviews ( 1 )

mirror1000 rated this translation result as ★★★ 10 Aug 2014 at 17:21

original
We are getting claims, because there was error in product-name on Amazon end.

In Amazon US, the product title is 4-in-one set, but in Amazon JP, this product is distributed as one.

We have also responsibility that we didn’t notice for wrong title, however regards to this circumstance, I think we are not supposed to be blamed.
Therefore, we want you to cope with this so that our account valuation wouldn’t get fall with customer’s claim etc.

Currently, we are coping with customers to whom we already shipped, or those who ordered the article, like returning, paying back.
We are having very hard time, of course those customers too.

We want you to deal with this promptly.

corrected
We are getting complaints, because there was an error in product-name on Amazon end.

In Amazon US, the product title is 4-in-one set, but in Amazon JP, this product is distributed as one.

We have also responsibility that we did not notice for the wrong title, however regards to this circumstance, I think we are not supposed to be blamed.
Therefore, we want you to cope with this so that our account valuation would not get fall with customer’s claim etc.

Currently, we are coping with customers to whom we already shipped, or those who ordered the article, like returning, paying back.
We are having a very hard time, of course those customers too.

We want you to deal with this promptly.