Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Thank you for your inquiry. I have traded with so many customers in Singap...

Original Texts
ご連絡頂きましてありがとうございます。

シンガポールのお客様とは何回もお取引させて頂いておりますが
私も初めての経験です。

確かにEMSの規約にはシンガポールは抜き打ちで検査が入った場合のみ
関税がかかるとあります。
その際は関税局まで引き取りに行くようにとも記載があります。

ちなみにどこから請求されていますか?
請求理由はなんだと言っていますか?

どちらにしてもどういった経緯で今の状況になっているか
今、郵便局EMS取扱い業者に確認を取ってもらっています。

少しお時間をください。

Translated by potatopotato
Thank you for contacting me.

Though I've done business with Singaporean customers many times, this was a first for me as well.

Certainly in the EMS agreement it is stated that tax is only charged in the event of a sudden inspection.
In that occasion it is stated that you have to go the customs office to take it.

By the way, where have you been charged from?
And what did they say the reason for charging you was?

Whichever the case, right now I am having the post office’s EMS management staff find out for me what sequence of events lead to the current situation.

Please give me some time.

Result of Translation in Conyac

Number of Characters of Requests:
233letters
Translation Language
Japanese → English
Translation Fee
$20.97
Translation Time
20 minutes
Freelancer
potatopotato potatopotato
Starter