Translator Reviews ( English → Japanese )

English

Thanks for contacting us. I am sorry that your return wasn't correctly processed for order A128124791. I have filed a claim with our returns department to have this issue fixed. Please allow 24 - 48 business hours for the claim to be processed and 1 - 3 business days for the credit to successfully apply. For order A128335439 it appears that your remaining items were lost by the courier, I have arranged these to be reshipped to you at no further cost. Please note the refund you received was for the Seeing Spots iPhone 5 Cases that were not available at the time we processed the claim to reship your missing merchandise. I apologize for any inconvenience or confusion this may cause.

Japanese

ご連絡ありがとうございます。注文A128124791の返品が正確に実行されず、申し訳ありません。返品の部署に問題解決をするよう伝えました。要求が受理されるまでの24～48営業時間と、クレジットが問題なく適用されるまで1～3営業日お待ち下さい。注文A128124791に関して、残りの商品は運送業者が紛失してしまったようなので、追加費用なしで再送するよう取り計らいました。受け取った返金は、紛失した商品の再送要求中に、ご利用になれなかったSeeing Spots iPhone 5 Casesの分であることをご理解下さい。この度は、不都合と困惑を与えてしまい、申し訳ありません。