Translation Results Requested Through Conyac Made Public

Thanks for contacting us. I am sorry that your return wasn't correctly processed for order A128124791. I have filed a claim with our returns department to have this issue fixed. Please allow 24 - 48 business hours for the claim to be processed and 1 - 3 business days for the credit to successfully apply. For order A128335439 it appears that your remaining items were lost by the courier, I have arranged these to be reshipped to you at no further cost. Please note the refund you received was for the Seeing Spots iPhone 5 Cases that were not available at the time we processed the claim to reship your missing merchandise. I apologize for any inconvenience or confusion this may cause.