Translator Reviews ( Japanese → Native English )

Japanese

荷物の到着が待ち遠しいかと思いますが、しばらく様子をみていただけますか？

荷物の到着が遅い原因は、あなたがお住まいの地域の配達業者、もしくは税関に保管されているかもしれません。

荷物の保管期限を過ぎた場合は返送されるはずですが、まだこちらには到着していません。

以前にも言いましたが、荷物がお客様のもとへ届かなかったことは一度もありません。

SAL便を利用する発送方法で、日本からヨーロッパまで荷物を送ると、
どうしても時間がかかります。

ご理解とご協力をお願いします。

English

I understand that you are anxiously waiting for the package to arrive, but can you check the status for the meantime?

The cause of the delay might be because of the shipping company in your area or because it was not kept in customs.

In the event that it has exceeded the storage limitation, it should have been sent back to us. However, we have yet to receive anything as of the moment.

As i have also mentioned previously, we have never encountered a scenario wherein a package was not delivered to our customers.

The delivery method used by SAL postal service requires a lot of time when sending a package from Japan to Europe from Japan.

We ask for your understanding and cooperation.