Translator Reviews ( English → Japanese )

Rating: 53 / Native Japanese / 0 Reviews / 21 Sep 2012 at 04:22

English

I truly regret to hear that your shipment arrived missing items. We will need to file a damaged claim with DHL. Please complete and sign the attached document and email this information to us at cs2@myus.com along with the following supporting information:

1. Copy of the merchant invoice or receipt
2. Photos of inside and outside of box
3. Completed and signed Claim Form (attached to email)

Please be aware that we can only file a claim up to the declared value of the damaged item(s). DHL only allows 30 days for us to submit the claim from the date your shipment was sent. Please provide us with the necessary documentation at your earliest convenience and a claim will be filed immediately.

Japanese

お客様の荷物の中身が不足して到着したとのこと、誠に申し訳ございません。DHLに破損申請をさせて頂きたく存じます。添付の書面をご記入いただき、ご署名を添えcs2@myus.comまでメールにてご送付下さい。また、下記の補足情報のご提供も御願いいたします。

1.請求書または領収書のコピー
2.箱の中及び外側の写真
3.メールに添付されている申請書面のご記入とご署名。

当社は、破損物の申告価格までしか申請できませんのでご了承くださいませ。DHLの苦情申請受付期間は出荷から30日以内のみです。出来るだけ迅速に必要な書類をご提供頂ければ、すぐに苦情申請させていただきます。

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