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  4. I fully understand your frustration r...

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[Translation from English to Japanese ] I fully understand your frustration regarding this matter. If you see the bel...

Original Texts
I fully understand your frustration regarding this matter. If you see the below email sent shortly after placing your order, you will note that the address given us, corresponds to the address we now have on record. So I fail to see how the incorrect address is our fault.
However we will take responsibility for not sending it with TNT as per your initial request. I will admit that, had we gone with TNT from the start, all of this might have been avoided.
As I mentioned in an earlier email, it is not our policy to ship replacement orders until the initial order is returned. But I am happy to resend, via TNT, what we have had returned to us so far.
I sincerely hope that this of some help to you.
sosa31
Translated by sosa31
本件についてご不満であることは完全に理解しております。
ご注文をお受けした直後に送られた下記メールを見ていただければ、私どもに示された住所と、現在私どもの記録にある住所とが一致することがおわかりになると思います。ですから、どうして住所間違いが私どもの責任なのか理解できません。
しかし、最初に指示されたようにTNTでお送りしなかった点については私どもに責任があります。最初からTNTでお送りしていればこれらの問題も避けることができたかもしれません。
以前のメールでお知らせしたように、最初にお送りした品がこちらに戻ってくるまでは商品を再送することができません。ですが、現在こちらに戻ってきている分についてはTNTでお送りできます。
これが問題の解決にいくらかでも寄与することを心から願っています。

Result of Translation in Conyac

Number of Characters of Requests:
699letters
Translation Language
English → Japanese
Translation Fee
$15.735
Translation Time
36 minutes
Freelancer
sosa31 sosa31
Starter

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English → Japanese
1) I have mailed many lps to Japan. It takes about 10 days. I plan to send it out tomorrow or if I can today. Thank you 2) Hi there thanks for the message, I will confirm price Tuesday when I am next able to post these. Kind regards
English → Japanese

sosa31's Public Translations

Thank you for offering us a wholesale price and sending the list of prices. There are some items I would like to purchase and I will contact you again later on. Could you please let me know once you find out the charge for the 5 players to be shipped to Japan?

In addition, thank you for the warranty. It helps a lot. Does that mean that if I pay the transaction and repair fee, I can get my customer’s player repaired by shipping it to your company?

If you need anything, please let know. We look forward to doing business with you.
Japanese → English
http://www.americanexpress.com/japan/online_shopping/myus.shtml

Discount is being offered to new members using American Express as shown on above URL

I am already a member but would I get the discount using American Express?
Japanese → English
I am writing this because the money has not been refunded, even though the order was cancelled.
Please process the refund immediately.
I am contacting you because my credit card company still has not received any refund information.
Japanese → English
Thanks for the email.
Our apologies, the product is only available in Japanese. However, the operation is quite simple and we believe you will be able to understand quickly.

Thanks for the email.
We shipped the item but have you not received it yet? We will check right away. In case it’s been lost, please request for a refund or re-delivery.

Thanks for the email.
The time for delivery is slightly different by country, but generally it will be delivered within 16 days. We can issue a receipt but to whom should we address it to? Is it ok if we use English on the receipt?
Japanese → English