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[Translation from English to Japanese ] Thank you for your email. USPS should have informed the sender of the issue w...

Original Texts
Thank you for your email.
USPS should have informed the sender of the issue with your package. Did your merchant/sender inform you why? We did not refuse the package, it seems that the way the package was addressed is incorrect (Undeliverable as Addressed)

Please contact your sender immediately for more information regarding your order and where it was sent. Please be advised that we only refuse packages for two reasons:

1) If the package arrived open or visibly damaged
2) If the package needs postage due at delivery

Thank you for your cooperation and we look forward to your reply.
sosa31
Translated by sosa31
メールをありがとうございます。
あなたの荷物に関する問題については、USPSから発送者に連絡すべきでした。商品の販売者あるいは発送者から事情について説明はありましたか？荷物の受取をこちらでは拒否していません。宛先が正しくなかった（宛先には届けられなかった）のではないかと思います。

すぐに発送者に連絡を取り、荷物がどこに送られたかについて情報をもらってください。こちらで荷物の受取を拒否するのは下記の2つの場合のみです。

1) 荷物が開封されているか、明らかに損傷のある状態で届いたとき
2) 受け取り時に配送料を請求されたとき

ご協力ありがとうございます。ご連絡をお待ちしております。

Result of Translation in Conyac

Number of Characters of Requests:
584letters
Translation Language
English → Japanese
Translation Fee
$13.14
Translation Time
23 minutes
Freelancer
sosa31 sosa31
Starter

Other Translations From English To Japanese Are Made Public

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sosa31's Public Translations

Thank you for offering us a wholesale price and sending the list of prices. There are some items I would like to purchase and I will contact you again later on. Could you please let me know once you find out the charge for the 5 players to be shipped to Japan?

In addition, thank you for the warranty. It helps a lot. Does that mean that if I pay the transaction and repair fee, I can get my customer’s player repaired by shipping it to your company?

If you need anything, please let know. We look forward to doing business with you.
Japanese → English
http://www.americanexpress.com/japan/online_shopping/myus.shtml

Discount is being offered to new members using American Express as shown on above URL

I am already a member but would I get the discount using American Express?
Japanese → English
I am writing this because the money has not been refunded, even though the order was cancelled.
Please process the refund immediately.
I am contacting you because my credit card company still has not received any refund information.
Japanese → English
Thanks for the email.
Our apologies, the product is only available in Japanese. However, the operation is quite simple and we believe you will be able to understand quickly.

Thanks for the email.
We shipped the item but have you not received it yet? We will check right away. In case it’s been lost, please request for a refund or re-delivery.

Thanks for the email.
The time for delivery is slightly different by country, but generally it will be delivered within 16 days. We can issue a receipt but to whom should we address it to? Is it ok if we use English on the receipt?
Japanese → English