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[Translation from English to Japanese ] I am sorry for the damage. My buddy who packs things for me is a fantastic pa...

Original Texts
I am sorry for the damage. My buddy who packs things for me is a fantastic packer if you check my feedback you will see but sometimes no matter how well it is packed it gets misshandled. I did not see him pack this one but does it look like there was sufficient packaging? We will have to file a claim with Fedex so please keep all the packaging materials and if you could take some pictures of the damage and the packaging to submit to Fedex. Do you want to get it fixed and if so do you know how much? Again I am sorry for the problems and hassle and hope we can get this taken care of as quickly as possible.
sosa31
Translated by sosa31
損傷についてお詫びします。フィードバックを見ていただければお分かりになるように、梱包担当の私の夫は箱詰めがとても上手なんです。でも、どれだけ上手くやっても配送中正しく取り扱ってもらえないことが時々あります。今回夫が梱包をしたのかどうかわからないのですが、十分な緩衝材が入っていたでしょうか？Fedexに苦情を伝えるので、梱包材は保管しておいてください。それから、Fedexに送信するために、損傷や梱包材などの写真を撮って送ってもらえませんか。そちらで修繕することを望まれますか？その場合いくらぐらいかかるかご存知でしょうか？ご迷惑をおかけし申し訳ありません。できるだけ早く解決できるようにと思っています。

Result of Translation in Conyac

Number of Characters of Requests:
612letters
Translation Language
English → Japanese
Translation Fee
$13.77
Translation Time
13 minutes
Freelancer
sosa31 sosa31
Starter

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sosa31's Public Translations

Thank you for offering us a wholesale price and sending the list of prices. There are some items I would like to purchase and I will contact you again later on. Could you please let me know once you find out the charge for the 5 players to be shipped to Japan?

In addition, thank you for the warranty. It helps a lot. Does that mean that if I pay the transaction and repair fee, I can get my customer’s player repaired by shipping it to your company?

If you need anything, please let know. We look forward to doing business with you.
Japanese → English
http://www.americanexpress.com/japan/online_shopping/myus.shtml

Discount is being offered to new members using American Express as shown on above URL

I am already a member but would I get the discount using American Express?
Japanese → English
I am writing this because the money has not been refunded, even though the order was cancelled.
Please process the refund immediately.
I am contacting you because my credit card company still has not received any refund information.
Japanese → English
Thanks for the email.
Our apologies, the product is only available in Japanese. However, the operation is quite simple and we believe you will be able to understand quickly.

Thanks for the email.
We shipped the item but have you not received it yet? We will check right away. In case it’s been lost, please request for a refund or re-delivery.

Thanks for the email.
The time for delivery is slightly different by country, but generally it will be delivered within 16 days. We can issue a receipt but to whom should we address it to? Is it ok if we use English on the receipt?
Japanese → English