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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] To whom it may concern, The other day I ordered ten of the product shown b...

Original Texts
担当者様御世話になります。
先日下記商品を１０点購入いたしました。
内１点の商品ですが、初期不良商品がでありました。
液晶がしましまになっており、映りません。
14日の返品期間は過ぎておりますが、交換等の手続きを希望いたします。
今後も御社と継続的に取引をさせていただきたと考えておりますので、
良いお返事頂けましたら幸いです。
交換手続き及び送付先のご住所も教えて頂けますでしょうか。
重ねてお願い申しあげます。
お返事お待ちしております。
よろしくお願いいたします。
cali_osaka
Translated by cali_osaka
To whom it may concern,

The other day I ordered ten of the product shown below.
One of the ten experienced an early failure.
A striped pattern appeared on the LCD screen and it ceased functioning.
The 14 day return period has already passed but I wish to exchange the defective product.
I would like to continue purchasing from your company in the future so I am hoping for a positive response.
Could you please let me know the exchange procedure and the address to which I should send the defective product?
Thank you very much and I am looking forward to your reply.

Best regards,
この行に氏名を書いて下さい

Result of Translation in Conyac

Number of Characters of Requests:
225letters
Translation Language
Japanese → English
Translation Fee
$20.25
Translation Time
about 4 hours
Freelancer
cali_osaka cali_osaka
Standard
I am a native English speaker and have been studying/speaking Japanese for ab...

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cali_osaka's Public Translations

I have been procuring your products from Company A in Japan and have been carrying them for about 5 years.

I have a few questions.
Is there a per-item minimum order?
If so, please tell me how many of each item I need to order.

I am interested in your company's bag but it doesn't seem to be listed in the catalog.
Is it possible to also order the bag along with the other items.
If so, please tell me how I can order it, the minimum order size, and the price.

Do you accept payment by credit card?
If not please tell me your preferred method of payment.
Japanese → English
Did you read the mail that I sent on Tuesday? I would appreciate a reply because I am keeping a customer waiting.
I will repeat what I wrote in the previous mail.

Regarding Pillow Cover #9645
A customer who purchased the "Reading Pillow" would also like to purchase the Pillow Cover.
However, although I searched your website I could not find this product.
Might it be the case that production of this product has been suspended?
If you will receive inventory of this product in the future, could you please tell me when you expect it to be?
Also, if it's the case that production of this product has been suspended, could you please tell me a suitable substitute product?
Japanese → English
I would like to make early arrangements for a boat to ship the product, so please let me know when the product will arrive at the warehouse. Also, please tell me the product's weight and volume.
I would like to receive the product quickly so would it be possible to perform the manufacturing label attachment at my company's warehouse?
After doing so I will be sure to send you a report of the attachment process illustrated with photos. Finally, could I ask you to include several empty boxes along with the products that you will ship to me this time?
Japanese → English
I have work in Kobe tomorrow, so now I'm going to board an overnight bus departing from Shinjuku.

If I were to take the shinkansen (bullet train) it would cost me about 15,000 yen for a one-way ticket from Tokyo to Kobe, but the overnight bus is cheap, starting at 2000yen, so its a great deal.
Nice cost saving opportunity!

There are buses fully furnished with electrical outlets and WiFi as well as seats that recline deeply back, so I recommend the bus for those people who want to travel on the cheap!
(On the other hand, the trip takes about 9 hours....)
Japanese → English