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[Translation from Japanese to English ] Why should I bear the shipping charge to return the defective product? If th...

Original Texts
不良品を返品するのに、なぜこちらが送料を負担しなければならないのでしょうか？
機械に破損がなければ、その費用は発生しないのですよ？
返品する時に送料を負担する責任があるのは貴社です。
貴社が発送前にしっかりと検品しているなら、輸送中の事故ということですか？
では、郵送会社へ費用請求するべきではないですか？
買い手に費用を負担させるなど、納得がいきません。
dazaifukid
Translated by dazaifukid
Why should I bear the shipping charge to return the defective product?
If there is no damage to the machine, that cost won't even occur?
It is your side that has the responsibility to pay the return shipping.
Or are you saying that you have inspect the good thoroughly before shipping and the defect is due to shipping accident?
In that case, shouldn't you make a claim to the forwarder?
I don't agree that such cost should be borne by the buyer.

Result of Translation in Conyac

Number of Characters of Requests:
173letters
Translation Language
Japanese → English
Translation Fee
$15.57
Translation Time
37 minutes
Freelancer
dazaifukid dazaifukid
Starter
来日13年目。東京在住。文系大学卒→理系大学院中退。翻訳・通訳歴10年。ビジネス翻訳、特許翻訳、技術翻訳、スポーツ通訳。

An Indonesian...

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dazaifukid's Public Translations

This time, please check whether the heater is attached.
About the delivery date, we plan to dispatch it from the factory on July 20.
(The delivery date is if the heater is attached, and there is no defect in any element.
If there is any problem, there is a possibility that the delivery will be delayed.)

As for the delivery date of the new elements, as we are making our best effort to match the delivery date of the A main body, I think that it will be around mid-July.
So, if any problem occurs with the A that was cleaned this time, it might be necessary to borrow the element from another company again.
Japanese → English
This item may lose color. Wash separately.
We also sell products at other stores, so in some unavoidable circumstances where the item is out of stock, it may take about one week for the order to be shipped. Your understanding is highly appreciated.
Japanese → English
In other words, your company did not forward goods to all your customers under the same conditions. They said that my condition is not normal, it's just much too late. It is outrageous that every person in charge has their own standard. They had it forwarded without EIN.
3). If possible, please give me detailed information on when the Account Manager and the Trade Compliance Manager made the contact. I want to make clear who gave slow response. There is a need for improvement. And if that can't be achieved, it would be difficult for me to continue the business.
Japanese → English
Crossing the border (laugh)

Well,
Let me just say,

Shinji Kawaga and
Keisuke Honda.

Ichiro Suzuki and
Hideki Matsui

Sports
goes across the border.

Osamu Shimomura and
Shinya Yamanaka.

Knowledge also
goes across the border.

Software also
goes across the border. (I think)
Very easily (maybe)

Sakura software,
operates
across the border.

The reason?
if you may ask,
"Because it is interesting, don't you think?"
I would answer with my face of pride.

Well, that's
a joke (laugh)

Software
knows no language barrier.
Japanese → English