Translation Results Requested Through Conyac Made Public

This is the case of a major high end cosmetic mail order company. It is a client that is expanding the sales only through the internet and our KPI is 98% only on the responses and no sales KPI at all. . Instead, we are putting a massive efforts to quality control in the telephone answering and we scored 4.7 out of 5 in the customer satisfaction survey that has started out lately. We are doing the chat support over clients’ websites. We invite the customers to the contents they seek (item purchasing, edition of the registered information) and provide the operational supports.