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[Translation from Japanese to English ] I am always requested to change the password to a new one, but whenever I try...

Original Texts
新しいパスワードに変更するように要求されるのですが、新しいパスワードに変更しようとすると、「Something went wrong while processing your request. Please try again.」というエラーメッセージが出てログインできない状態です。
6ヶ月以上前から発生している不具合なので至急修正をお願いできませんでしょうか?ログインができずお客様にメッセージを送ることができない状況です。
よろしくお願いいたします。
Translated by mariconyac
I've been required to renew my password, but when I try to change my password, this message comes out, "Something went wrong while processing your request. Please try again." So I can't log in. I've had this problem for more than six months. Could you fix this problem as soon as possible? Since I can't log in, I haven't be able to send messages to my customers.
Thank you very much in advance.

Result of Translation in Conyac

Number of Characters of Requests:
227letters
Translation Language
Japanese → English
Translation Fee
$20.43
Translation Time
4 minutes
Freelancer
mariconyac mariconyac
Starter