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[Translation from Japanese to English ] I am always requested to change the password to a new one, but whenever I try...

Original Texts
新しいパスワードに変更するように要求されるのですが、新しいパスワードに変更しようとすると、「Something went wrong while processing your request. Please try again.」というエラーメッセージが出てログインできない状態です。
６ヶ月以上前から発生している不具合なので至急修正をお願いできませんでしょうか？ログインができずお客様にメッセージを送ることができない状況です。
よろしくお願いいたします。
mariconyac
Translated by mariconyac
I've been required to renew my password, but when I try to change my password, this message comes out, "Something went wrong while processing your request. Please try again." So I can't log in. I've had this problem for more than six months. Could you fix this problem as soon as possible? Since I can't log in, I haven't be able to send messages to my customers.
Thank you very much in advance.

Result of Translation in Conyac

Number of Characters of Requests:
227letters
Translation Language
Japanese → English
Translation Fee
$20.43
Translation Time
4 minutes
Freelancer
mariconyac mariconyac
Starter

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mariconyac's Public Translations

Product Introduction
Cooler and softer to fit in. These are the casual sneakers model to color your town.
Wave rim DT2 for Mizuno Ladies recommended for daily life, walking and shopping.
We recommend these for people who want to enjoy walking in fashionable style.

Various color line up and their dot design to make you enjoy walking!
Feminine colors are selected.
You can chose the color by your mood♪
Enjoy cordinating these with your clothes when you travel and go shopping.
Japanese → English
偽のPaypalをつくるときは、少なくとも私の名前を正しく綴ってください。Paypalアカウントに処理をした記録がありません。Paypalは騙しメールと確認しています。
怪しく見えるメールを転送してくれてありがとう。あなたは正しい。それはフィッシング攻撃で、私たちは詐欺行為を止めることに対応しています。この問題を報告することで、変わってきました！
他に何を言ったらいいでしょうか。
English → Japanese
こんにちは。
あなたの偽の返金メールのため、あなたはeBayとPaypalに詐欺行為として通知されています。彼らはあなたのアカウントを使えないようにし、サービスを使うことを禁止するように今対策をしています。
この行為により、私はこの取引のキャンセルに着手し、あなたが自分で信頼できないと証明した元金からの全返金を探しているところです。私は信じてみようとしましたが、今はモデルが壊れていたかも疑っています。配達の前に写真を撮られたのではなく、クレームにより保険も発生する予定ではなかったと疑っています。
よろしくお願いします。
Nathan
English → Japanese
I asked the maker today.
They said that HC-8E is the foreign model as I expected, and the closest model is HC-77B.
HC-8E can contain about 70 ice cubes.
HC-77B can contain 77, HC-32A I told you in the last mail can contain about 30 ice.
They also said the foot pedals of HC-32A and HC-77B aren't sold right now.

The cheepest price for HC-77B is ¥88,001 (about $775).
For HC-32A is ¥67,800 (about $597)

They will arrive at my house in about 3〜5 days. I'm going to send the link of Paypal for paying.
Japanese → English