Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Dear Customer Service, As per the advice, I changed my cookies, deleted th...

Original Texts
カスタマーサービス様

アドバイスに従い、クッキー、キャッシュの削除、ブラウザも変えてみましたが、以前注文出来ない状況です。
Shipping addressを書き込むようページが変わり、グレーの枠のStateとCityには入力出来ません。
メールアドレスを変えて登録もしてみましたが同じ結果でした。
他のサイトではこのような事は起こっていません。
指示された事は全てやりましたので、こちらに問題があるとは思えません。
退会をして新規で入り直す事で解決するなら、退会の方法を教えてください。
ポイントは無駄になるでしょうが、ずっと利用出来ないよりましかと思います。
電話での相談は遠慮致します。
先にも書きましたが、私は話すほどの語学力がありません。
今も英語に堪能な方々に協力して頂いております。
私と同じような状況の方は他にいらっしゃらないのでしょうか?

時間も手間もかけました。
ぜひとも御社の解決策を教えて頂きたいと思います。
Translated by scintillar
Dear Customer Service,

As per the advice, I changed my cookies, deleted the cache, and changed my browser too, but I cannot do the previous order.
I changed the page with the shipping address, but couldn't input anything into the grey state and city boxes.
I changed my email address and tried registering too, but with the same result.
This sort of thing doesn't happen on other websites.
I did all of the things you instructed, so I don't think there is any problem my end.
If I can resolve this by withdrawing from the group and doing a new enrolment, could you please tell me how to withdraw.
It's probably a futile point, but I think it's approaching the point where I can't use it at all.
I'm hesitant to make a consultation by telephone.
I also wrote previously, but I don't even have the language ability to be able to speak.
You are currently collaborating in a skillful way in English.
I guess I have no other choice than this similar situation?

It takes time and effort.
I feel I'd like you to tell me your company's solution strategy no matter what.
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Result of Translation in Conyac

Number of Characters of Requests:
403letters
Translation Language
Japanese → English
Translation Fee
$36.27
Translation Time
19 minutes
Freelancer
scintillar scintillar
Standard
I have the Japanese Language Proficiency Test Level 2 and completed a one-yea...
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