conyac
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[Translation from Japanese to English ] Thank you for making a purchase on this occasion. I'm very sorry that the ar...

This requests contains 157 characters . It has been translated 2 times by the following translators : ( angel5 , tenshi16 , scintillar ) and was completed in 0 hours 12 minutes .

Requested by tani at 22 Dec 2016 at 04:03 911 views
Time left: Finished

この度はご購入頂きありがとうございます。
商品が届かないという事で大変申し訳ございません。
トラッキングナンバーを確認したところ12月5日にMADRIDの税関で通関手続きの状態で止まってしまっています。税関に商品があるので私の方ではどうすることもできません。通関手続きが終わればお手元に届きますが返金を希望されますか？

Thank you for making a purchase on this occasion.
I'm very sorry that the article hasn't arrived.
I checked the tracking number and it stopped on December 5th at customs in Madrid for the customs clearance procedure. As the article is at customs, I am unable to do anything on my side. When the customs clearance procedure is completed, would you like a repayment when it reaches you?

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