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[Translation from English to Japanese ] I have a big issue with the delivery of my order. The Chronopost company did ...

Original Texts
I have a big issue with the delivery of my order.
The Chronopost company did send the order to my delivery adress, but only once and i was not there. I had a tax to pay so they refuse to let it in post office, they need to deviver it to me personnaly (it's normal for an international product), but they fail to deliver it again. Even after i sent them mails and message to schedule a new delivery.
I just had them on the phone, and even if i tried to stop it, they sent it back to Japan.......
I'm so sad because it was my christmas gift for my girlfriend... :/
I want to know, if it's possible to sent it back, and if it will cost me anything ? I don't know if the french delivery company will refund you.

Best regards,
transcontinents
Translated by transcontinents
私の注文品の配送に関して大きな問題があります。
Chronopostは私の配送先住所に注文品を発送しましたが、1度きりで私は不在でした。関税の支払いがあるので郵便局留めにしてもらえず、私個人に手渡ししないといけません（国際便の場合は通常手順です）が、再配達できませんでした。再配達のメールやメッセージを送って手配したにもかかわらず。
先ほど電話をかけて止めようとしましたが、日本に返送されていしまいました。
彼女のクリスマスプレゼント用だったのでとても悲しいです
再度発送してもらった場合、料金は発生しますか？フランスの配送会社がそちらに返金するかどうかわからないので。

宜しくお願いします。

Result of Translation in Conyac

Number of Characters of Requests:
716letters
Translation Language
English → Japanese
Translation Fee
$16.11
Translation Time
27 minutes
Freelancer
transcontinents transcontinents
Senior
ビジネス文書作成、交渉、輸出入実務の経験があり、ビジネス関連コミュニケーションが得意分野です。
迅速、簡潔で適切な翻訳を心がけています。


I ...

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transcontinents's Public Translations

I apologize for the delayed payment. Log in to bank account is temporarily locked, and currently I'm in process to have it unlocked. I guess the issue will be solved within this week. Or I think I can make payment immediately via PayPal.
Do you have PayPal account??
Japanese → English
I received a message from an upset buyer because tariff was imposed. Also, I received a negative feedback.

Buyer: kreymud

In the past, eBay deleted negative feedback from buyers due to tariff several times.

You can see by checking communication via messages, so please kindly check and delete negative feedback.
Japanese → English
Thanks for your reply.
Do you offer any buyer discount?
Your shop offers a lot of attractive brands, and if I get discount I can sell them in Japan, so I hope to continue buying from you.
I appreciate your kind consideration.
Thank you.
Japanese → English
Sorry for not being able to reply due to time difference between Minnesota and Japan.

I haven't used Microsoft teams, but I think I can use it.
Just in case, will you prepare Zoom or Skype as well?

There is 14-hour time difference between Japan and Minnesota, so considering your schedule, our translator and myself, I'd like to request the following.

1. 6am to 9am, Monday-Thursday in Minnesota time
2. Or after 3pm on Friday, Minnesota time
Japanese → English