Translation Results Requested Through Conyac Made Public

I paid to have those items to be expedited. I appreciate the refund for the shipping but this in no way solves my problem. Nor does replacing the item with something else. It is certainly within your power to send me the items overnight, even if it is from japan these services are available. I entered a transaction with good faith with you where you made explicit promises to me which you are now (at a point when it it too late) to renegotiate. It you had told me this would happen ten days ago I would have chosen a different vendor. You have also not provided me with a telephone number where i can talk to a live person to resolve this issue. I am a fluent Japanese speaker if that is your concern.