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[Translation from Japanese to English ] First of all, I sincerely appogize that the delivered product has a problem. ...

Original Texts
まず初めにこの度はお届けした商品に問題があった事心からお詫び申し上げます
白の箱に関してこれは輸送用の箱ですので当店に入荷時点で各仕入先の判断にて開封されている事が多くその場合も箱がある物と同様に販売しています
Figmaの箱にFactory sealが無かったのですか?私自身が全ての商品を検品しており封印が無いというのは私が日本からアマゾンへ出荷した時点と状態が変わっています
もしかしたら以前にあった返品の際に開封された物をアマゾンが新品として在庫に戻してしまったのかもしれません
Translated by atsuko-s
First of all, I sincerely appogize that the delivered product has a problem.
Regarding the white box, this is just for shipping. So, the boxes are often opened by each suppliers' judgement when they are delivered to our shop. In that case, we are selling the product same as products with the boxes.
Wasn't Factory seal on the box of Figma? I myself check all products. So, if the box is unsealed, the condition changes after I shipped it from Japan to Amazon.
Amazon might return another product, which had been opened on returning, to the storage as a new product.

Result of Translation in Conyac

Number of Characters of Requests:
240letters
Translation Language
Japanese → English
Translation Fee
$21.6
Translation Time
16 minutes
Freelancer
atsuko-s atsuko-s
Starter
誠実に対応してまいりたいと思います。よろしくお願いいたします。