Translation Results Requested Through Conyac Made Public

Thank you for your email.
And I appreciate the concern.
It’s my responsibility to refund the money because there is damage to the product that was sent to you.
One of the causes of the damage is that it was not securely packed. And another cause is how it was treated in transit.
That is why it is insured.
In order to use the insurance, there is a condition, which is that it is required that you file a damage claim report to your local post office in the U.S.
I have had a difficult time because I could not confirm it.
Please be assured that once it is confirmed that a claim report has been filed, that allows me to get insurance money.
I want you to have new DEON Tone-Arm in the future.