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  4. Hello, Thank you for your super fast ...

Translation Results Requested Through Conyac Made Public

[Translation from English to Japanese ] Hello, Thank you for your super fast and careful shipping. I had a bad surpri...

Original Texts
Hello,
Thank you for your super fast and careful shipping. I had a bad surprise by being asked to pay 50$ for Canadian taxes but that's not your fault. I must say though, that I got scared when I opened the package and I saw that the bottom cap is missing and the lens is full of dust inside. But everything just went away with few pushes from my Giotto blower. All in all I'm happy with the product.
Can you please ship the missing bottom cap? There is not in the pictures but you mentioned it in the description.
Best regards,
Gabriel
osam_n
Translated by osam_n
こんにちは。
非常に迅速で注意深い出荷に感謝します。カナダの税50ドルの支払いを求められ驚きましたが、これはあなたのミスではありません。
しかし、包みを開封したときにボトムキャップが見当たらずレンズが中で埃まみれでショックだったということは申し上げなければなりません。私が持っているGiotto blowerで数回噴射したところ埃は全て取り除かれましたし、製品に関しては非常に満足しております。
見当たらなかったボトムキャップを送っていただけますか？写真はありませんがあなたの明細には記載がありました。
宜しくお願いします。
Gabriel

Result of Translation in Conyac

Number of Characters of Requests:
532letters
Translation Language
English → Japanese
Translation Fee
$11.97
Translation Time
8 minutes
Freelancer
osam_n osam_n
Senior
翻訳歴は浅いですが自然な訳ができるように頑張ります。宜しくお願いします！

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osam_n's Public Translations

失礼しました。一部返金のみ応じていると思っていました。
明日レンズを発送します。カメラの送り先の住所と宛名、出来れば日本語と英語の両方を頂けますか？
English → Japanese
I do apologize for inconvenience caused you.
Actually I also contacted the customs and EMS over and over but it appears that
the buyer needs to contact them him/herself in order to receive the item which I have already informed the buyer.
I was worried about this might happen as I knew it from my experiences that similar issue often arises in Australia.
I m afraid but there is nothing I can do to what happens with the customs of your country.
Japanese → English
As to the refund, first of all please send back the item.
I will make a full refund to you then.
Please do not worry I will proceed as per the ebay policy.

Please accept my sincere apology.
I regret it has happened before your holiday to Japan.

I would like to help you on my items or about Japan and
have the trust I lost this time back.

I wish you happiness.
Japanese → English
Thanks for contacting me. I tried to make a payment to the appointed email address but was unable to set the address of forwarding company in Florida as the place of delivery due to Paypal's system problem. Please send your invoice to the email address below so I can process for the payment.
Japanese → English