[Translation from Japanese to English ] Thank you for your message. Another buyer reported to us that this product wa...

Original text

ご連絡ありがとう。アメリカの税関で、この商品が止められてしまい、届いてないとのご申告を別のバイヤーよりもらいました。原因がわからず、調査にお時間がかかるので、先に購入されたバイヤーの方全員に返金いたしました。商品はお手元に届きましたでしょうか？届いていなかったとしたら、大変申し訳ありません。もし、届いていても、返金の必要はありません。

Translation / English

Thank you for your message. Another buyer reported to us that this product was being held by US Customs and it has not been delivered. As we do not know the cause and it takes time to investigate, so we issued all the buyers a refund. Have you received the item? If no, we offer you our apology. Even if you have received it, you don’t have to return the money.

Translation / English

Thank you for contacting me. I've heard from another buyer that the product got stuck at the American custom. Because I don't know the reason and it is going to take a long time to investigate so I've issued refunds for all buyers who bought it earlier. Have you received the item? I apologize if you haven't. Even if you received it there's no need for you to refund.

Translation / English

ご連絡ありがとう。
Thank you for your contact.

アメリカの税関で、この商品が止められてしまい、届いてないとのご申告を別のバイヤーよりもらいました。
I obtained the information from other buyer that the product was stopped at the United States of customs and the product has still not arrived.

原因がわからず、調査にお時間がかかるので、先に購入されたバイヤーの方全員に返金いたしました。
Since the cause of the accident was still unknown and the investigation seemed to take more time, I refunded to other buyers who purchased earlier.

商品はお手元に届きましたでしょうか？届いていなかったとしたら、大変申し訳ありません。もし、届いていても、返金の必要はありません。

Has the product arrived for you?
If not, I would like to apologize it.
Refunding is not required even if the product has arrived already.