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  4. I received the product. However ther...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] I received the product. However there is a big discrepancy from your product...

Original Texts
私は商品を受け取りました。
商品説明と実際の商品が食い違っています。

新品ということでしたが、どう見ても新品ではありません。
まず、いくつかの鍋には引っかき傷があります。
マジックの跡があります。
鍋の中は使用した跡があります。
プラスチックの部分が割れています。

一部返金を希望します。
このメッセージを見たらすぐに返信して下さい。
mura
Translated by mura

I received the items, but I found they were completely different things shown in your brochure.

You said that they were mint, but I can never think so.
First, some of the pans have scratches, felt-pen markings, and broken plastic parts. They even seem to have been already used.

I do ask you some of trefund for their charge.

I want your rapid response.

Result of Translation in Conyac

Number of Characters of Requests:
159letters
Translation Language
Japanese → English
Translation Fee
$14.31
Translation Time
about 1 hour
Freelancer
mura mura
Starter
翻訳歴８か月

Other Translations From Japanese To English Are Made Public

I am sorry for bothering you, but can you please respectively input the number and the price which I can order into the spreadsheet on the URL of the link?
Japanese → English
Inquiry regarding ○○ shipping volume (requesting quick reply) I contacted the person in charge, ▲▲, regarding the same question, but just in case, I'm sending this message here as well. I want to ask about ▲▲ shipping volume. This freight was a shipment of 29 boxes. Currently, 28 boxes have arrived in Japan, but 1 is missing. FedEx had contacted us about this matter. It was supposed to be a...
Japanese → English
Thank you for the data of image. I will check it with customer. I found that a black pole does not have a hole of screw among the 50 pieces I purchased last time. I sent an extra parts we had in our office to customer immediately. I am ordering to receive the image now, but have not received it yet. Would you send me one black pole with it?
Japanese → English
Jo-san, we appreciate your business again this year. The arrangements for an interpreter have been completed, so the person in charge in Japan will send the document to the interpreter in advance today.
Japanese → English

mura's Public Translations

If by any chance the item should be sold out, I will refund to you.
Japanese → English
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Japanese → English
The U.K.

I paid back all the amount of the item charge because it was said broken.
As I have to ask the compensation for the damage to the freight forwarder, I need the buyer’s prof that the item had been broken.
However, I cannot contact with the buyer. The buyer still keep the broken item.
I want to contact with the buyer.
Please help me to contact with the buyer.
Japanese → English
We have received your notice about returning goods and refund.

Our policy of refund is as follows.
If the item is unopened, we will refund all the money excepting the shipping charge.
In case you opened it, we will refund 50% of the charge excepting the shipping charge.
For the shipping charge, we already paid for it as the actual expense, so we cannot refund for it. So we ask for your understanding.
Please defray for the cost of sending back the item.

The time limit of the refund is within a week after we get the item.
If we don’t get the item or it has a remarkable problem such as damage or missing of its parts, we cannot refund the money. Please understand this.
Japanese → English