[Translation from Japanese to English ] I can’t log in. It says the mail address is not registered. But sales mails...

Original text

ログイン出来ません。
メールアドレスが登録されていないと出ます。
しかし、セールスメールは届いています。


クレジット決済はされています。
注文はされているのか？
いつ発送されますか？

確認お願いします。

早いお返事をお待ちしています。

Translation / English

I can’t log in.
It says the mail address is not registered.
But sales mails have arrived.

It was paid with credit.
Has the order been processed?
When will it be shipped?

Please confirm it.

I look forward to a favorable answer.

Translation / English

It's not possible to login.
It's written the mail address is not registered. Sales mail arrives, though.

Credit is settled.
Is the order done?
When is it going to be shipped?

Please, confirm it.

I will be waiting for your quick reply.