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  4. We are truly sorry for giving a sever...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] We are truly sorry for giving a severe trouble to your buyers. We could no a...

Original Texts
この度は御社及びバイヤーに多大なご迷惑をお掛けして大変申し訳ありませんでした。私は御社の基準値である注文不良率（ODR）を1％以下に抑えることができませんでした。深くお詫び申し上げます。
問題は Negative Feedback Rate 及び Filed A-to-z Claim Rateの発生でバイヤーの満足度を低下させたことが原因です。
●月●日現在までの注ついての処理は全て完了しております。





販売計画と致しまして今まで発生したNegative Feedback Rate



及び Filed A-to-z Claim Rateの問題案件への対応、

問題が発生した原因、問題の再発防止策について全案件ご回答させて頂きますのでご確認よろしくお願い致します。


以上になりますが今後は御社のOrder Defect Rateの基準値を下回らぬよう日々精進して業務に取り組んでいきます。また、顧客満足度を上げ、売上増に全力で挑戦していきます。
私は販売の許可を頂けることを遠い日本から心より祈っております。
どうぞよろしくお願い致します。あなたに幸運がありますように。
spdr
Translated by spdr
We are truly sorry for giving a severe trouble to your buyers.
We could no achieve to maintain the order defect rate (ODR) at less than 1% as stipulated in your policy. We deeply apologize about it.
The issues were decreasing the buyers’ satisfaction by increasing the negative feedback rate and the filed A-to-Z claim rate.
We have already completed our necessary counter actions stated in the “Note” as of ●月●日.
Counter actions for decreasing the Negative Feedback rate and Filed A-to-Z Rate imported into our sales plan from now on.

I would like to request your confirmation on our analysis of the causes and the countermeasure(s) we are going to take for the issues we have caused before.


Above are our analysis and countermeasure(s) on the issue, and we will strive to pursue for not making our Order Defect Rate below the standard set out by your policy every day in the future.
In addition, we put our best efforts to improve the customers’ satisfaction and sale. We pray that you could lift the suspension imposed on us from far country Japan.
We really hope if you could take prompt review of our improvement plan and list the suspension.
May God bless your continuous prosperity

Result of Translation in Conyac

Number of Characters of Requests:
478letters
Translation Language
Japanese → English
Translation Fee
$43.02
Translation Time
32 minutes
Freelancer
spdr spdr
Starter

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In order not to have claims, we intend to manage our product inventory, confirm new products, ensure that there are no damages during shipping when inspecting the goods and package them thoroughly. We will strengthen the above-mentioned processes. From now on, the two-stage quality check will be incorporated during the arrival of the goods. The packaging methods that will withstand overs...
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spdr's Public Translations

USPSから今戻ってきたところですが、商品はUSPSが保険を掛けたものではなく、システムに記録されていないので、USPSは貴販売店の依頼に応じて事件報告を申請できないと言っていました。これで郵便局に行ったのは3回目です。（これでこの件に関する5回目のメッセージです。大変申し訳ありませんが、この状態を受け入れることはできません。気販売店の依頼を全てこなそうと誠実に対応してきましたが、これ以上仕事の時間を取るわけにはいきません。貴販売店から次にとる明確な指示を早急にもらえない場合は、壊れた中古のレコードを添付しeBayとPayPalにどうすればよいのかの手伝いを依頼します。
よろしくお願いします。
English → Japanese
サイン済みの書類を提供していただきありがとうございます。当社はこの書類を持ってｊ申請の審査を先に進めるつもりです。さらに追加の質問などがある場合は遠慮なく連絡してください。

当社ではお客様の申請の審査をしましたが承認はまだ下りていません。お客様の申請が承認される前に、お客様が情報を提供してくれたクレジットカードの住所が米国外の住所であるため全てのお客様の支払いは銀行振り込みでなければならないことをお知らせいたします。銀行振り込み1回毎に20ドルの取引手数料が適用されます。お客様がこれらの条件に同意される場合は回答を返信してください。お客様の（同意する旨の）回答を受け取り次第、販売者ログイン名、パスワード、及び高解像度の写真をメールで送付いたします。
English → Japanese
Thank you for the information about the delivery date.
We have been still on business discussion after sending towels we had kept ourselves.
In view of this, if we place an order tomorrow on Nov. 5 or the day after tomorrow Nov. 6, will the delivery not meet the dead line?

We transfer the following amount for the payment of month of September.
Please verify it if it is correct.

Please send us your stock data you agreed at the beginning of this month as we really need it.

In addition, would you send me all images of which prices are listed in the price list of following items though I informed you the other day?
Japanese → English
A part of knobs etc. remain as silver coated.
The followings remain as the original chrome coating;
• The 6.5 mm round part with triangle pointer installed at the center of shutter button.
• The shutter button
• The circular plate to set the ASA sensitivity installed on the upper portion of winding up dial and the pin screw installed at the center of circular plate for ASA.
• The base of slow dial
• Open/Close knob for bottom cap.
Exterior: Painted later time. The coating etc. were removed by the chemical detergent once, and then, repainted. The letters etc. are preserved very clean. The upper cover and its associated parts painted later time have almost no scratches. The film compartment is not painted thoroughly as same as the exterior.
Japanese → English